Customer Care

 

Customer Service: Valentine Rouge Inc. info@valentinerouge.com
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Orders

All in stock jewellery items normally ship in 1 to 3 days from time of order. An order confirmation will be provided promptly at time of purchase. Should you require your jewellery sooner, we will make every effort to fulfill your deadline to the best or our ability.

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Custom Orders

Please email all custom order requests to info@valentinerouge.com We will do our best to accommodate your custom design. Please note additional fees may apply and all custom order placements are final sale.

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Payment

We accept all major credit cards; PayPal and Sezzle. You will receive confirmation inclusive of taxes and shipping once your order is received. All prices are in Canadian dollars.  HST will be applied to all Canadian orders. Please see SHIPPING INFO for more information. 

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Gift Certificates

Please email all Gift Certificate inquiries to info@valentinerouge.com
All gift certificates are specially wrapped in our branded and embossed boxes with ribbon. 

Gifts

Please indicate any Gift items at time of Check Out. All jewellery items are beautifully wrapped in our branded and embossed boxes with gold ribbon. 

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Repairs

For all repair inquiries please email info@valentinerouge.com

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Lifetime Warranty

Valentine Rouge Jewellery is professionally handcrafted with meticulous care utilizing high quality materials. All orders are carefully inspected and free from known defects prior to shipping. Valentine Rouge Jewellery is committed to providing our customer a lifetime warranty.  We will repair or replace any pieces we deem to have been defective as a result of the manufacturing process at no additional cost to you. Any damages we feel are due to negligence or improper care may be subject to additional charges. Please review our PRODUCT CARE section.